FAQ

What does 'rework' mean?

Here at Mix Thread, we take reworked as putting different old fabric pieces and patch them up into something wearable again. 

Who reworks and makes the items?

Our very own founders who are also extremely passionate in fashion design will be the ones hand sewing every piece you see on our store.

I'm worried about the cleanliness of the items, may I know how the team handles the cleaning portion of the clothes?

We understand your worries, as hygiene issues are a big deal to us too! At Mix Thread, we carefully sort out the usable clothing that were generously donated to us, washing them thoroughly at the laundromat to ensure all stains and dirt are removed, before designing and bringing to life our reworked pieces. Some fabrics are even bleached to give it a unique look, as well as giving it a more thorough clean. We also sanitise all of our packages before sending them out to you! 

Our return policy

Due to hygiene reasons, all items are non-refundable.

Shipping, tracking and delivery

We provide normal mail, registered mail and courier via Qdelivery.
Prices are all disclosed when you have checked out your order, before the payment page.
We do not offer worldwide shipping at the moment but do look forward to it as we expand our store!

How do we contact you?

If your questions are not answered by our digital chat bot assistant, do drop us an email at MixThreadSG@gmail.com

What are the accepted payment methods?

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and cash on delivery!

I want to purchase an item but it is out of stock. What should I do and how often do you restock?

As all our items are one of a kind, we will be unable to release the exact design you were looking for once it has been sold. However, we will release new designs in the same cutting each month and announce them as ‘drops’ on our social media platforms. Do follow us on Instagram @MixThread to stay updated.